customer care

need help with your BIBO – here’s a great place to start

If you have a question about your BIBO, want help in how to install or use it, or how to change the filters – you’ll find what you’re looking for here. Read the information below to learn more and if you need help at any time please contact us by email at or call us on 1300 002 426 – we are here to help.

Our friendly Customer Care and Technical Support team are available between 9am and 5pm, Monday to Friday. Outside business hours please leave us a message and we will call you back as soon as possible next business day. Please have your account details handy when you call.

help topics

Caring For Your BIBO

To get the most out of your BIBO and help prolong its service life, we recommend you install it in a clean, dry, cool location out of direct sunlight.

Clean your BIBO regularly by simply wiping it down with a damp cloth. Mild soap or detergent can be used but never use concentrated detergents, solvents, or anything abrasive such as stiff brushes or scourers to clean the body as it will scratch. The drip tray can be removed and put through your dishwasher.

Your BIBO is an electrical appliance and we strongly recommend disconnecting it from the power supply for cleaning. Never immerse your BIBO in water or splash water inside it during cleaning.

If you are going away for a period we suggest switching your BIBO off using the power and hot tank switches at the rear. We also recommend turning off the water supply to your BIBO using the isolation valve on the mains connector valve supplied with your machine. When you return don’t forget to turn everything back on and its a good idea to flush 1-2 litres of water through both hot and cold tanks before using.

BIBO User Manual

You would have received a BIBO User Manual on delivery of your BIBO. The User Manual has all the information you need to make the most of your BIBO including clear instructions on installation, menu options, maintenance tips, troubleshooting, and warranty.

Each section contains informative pictograms of the various screen settings and functions with step by step instructions on how to program your BIBO exactly how you want it.

Don’t worry if you ever misplace it, you can download another copy of your BIBO User Manual here.

Installation Instructions

We highly recommend that you get one of our friendly qualified Service Technicians to install your BIBO for you. Not only will they install your BIBO professionally they will show you how to customise it for your specific needs.

However there’s also the option for you to do it yourself if you are technically minded, or arrange for your own local plumber to do the installation. We supply a convenient installation kit in the box with everything you should need to connect your BIBO to the stop valve under your sink.

You will find clear step by step installation instructions in your BIBO User Manual and we are more than happy to answer any technical questions you may have. You can download another copy of your BIBO User Manual here.

Reporting a Fault

Your BIBO has been manufactured to the highest quality standards and should give you many years of service. However if you do experience a fault with your BIBO please refer to your BIBO User Manual Troubleshooting section.

If the problem persists please email us at or call us on 1300 002 426 One of our Technical Support team will attempt to resolve the problem over the phone or if necessary we will arrange for a Service Technician to visit your premises.

Please note if your BIBO is out of warranty there will be a service fee for parts and labour which will be discussed with you at the time.

Replacing Your Filters

It’s very simple to change your carbon filter and/or UV lamp. Your BIBO will automatically remind you when they are due for replacement and we will also contact you when the time comes each year to get a new Filter Pack.

After all the reason you got your BIBO in the first place was to enjoy clean, healthy, great tasting water and it’s critical to replace your old carbon filter and UV lamp at the scheduled time even though they may appear to be still working.

Your BIBO User Manual has full instructions to help you seamlessly replace your old old filter and or UV lamp and insert new ones, plus there is a Filter Change Instructions leaflet in every Filter Pack.


Please refer to our “Frequently Asked Questions” section or call us anytime on: 1300 002 426

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call us

Call our friendly Customer Service Team
Monday to Friday 9.00am – 5.00pm on
1300 002 426

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email support

You can email us at any time with questions or suggestions – we welcome your feedback at any time:

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report an issue

If your BIBO develops a problem please refer to your User Manual. If the problem persists, please call us on
1300 002 426