support

At BIBO, our customers mean everything and we aim to provide you with warm, friendly, and exceptional service at all times. It is important to us that you are happy with your BIBO and if there is ever a problem we want to know how we can fix it for you. We would love to show you the outstanding service we have become known for so please give us a try.

Our friendly Customer Care and Technical Support team are available between 9am and 5pm, Monday to Friday by calling 1300 002 426. Outside business hours please leave a message and we will call you back the next business day.

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help topics

To get the most out of your BIBO water bar and help prolong it's service life, we recommend you install it in a clean, dry, cool location out of direct sunlight.

Clean your BIBO regularly by simply wiping it down with a damp cloth. Mild soap or detergent can be used but never use concentrated detergents, solvents, or anything abrasive such as stiff brushes or scourers to clean the body as it will scratch. The drip tray can be removed and put through your dishwasher.

Your BIBO is an electrical appliance and we strongly recommend disconnecting it from the power supply for cleaning. Never immerse your BIBO in water or splash water inside it during cleaning.

If you are going away for a period we suggest switching your BIBO off using the power and hot tank switches at the rear. We also recommend turning off the water supply to your BIBO using the isolation valve on the mains connector valve supplied with your machine. When you return don’t forget to turn everything back on and its a good idea to flush 1-2 litres of water through both hot and cold tanks before using.

You receive a BIBO User Manual on delivery of your BIBO. The User Manual has all the information you need to make the most of your BIBO including clear instructions on installation, menu options, maintenance tips, troubleshooting, and warranty.

Each section contains informative pictograms of the various screen settings and functions with step by step instructions on how to program your BIBO exactly how you want it.

user manual

We highly recommend that you get one of our friendly qualified service technicians to install your BIBO for you. Not only will they install your BIBO professionally they will show you how to customise it for your specific needs.

However there’s also the option for you to do it yourself if you are technically minded, or arrange for your own local plumber to do the installation. We supply a convenient installation kit in the box with everything you should need to connect your BIBO to the stop valve under your sink.

You will find clear step-by-step installation instructions in your BIBO User Manual and we are more than happy to answer any technical questions you may have.

It’s very simple to change your carbon maxi filter and/or UV filter lamp. Your BIBO will automatically remind you when they are due for replacement and we will also contact you when the time comes each year to arrange a replacement filter pack.

After all, the reason you got your BIBO in the first place was to enjoy clean, healthy, great tasting water and it’s critical to replace your carbon filter and UV lamp at the scheduled time even though they may appear to be still working.

Your BIBO User Manual has full instructions to help you seamlessly replace your existing carbon maxi filter and/or UV filter lamp and insert new ones, plus there are filter change Instructions included in every filter pack.

Your BIBO has been manufactured to the highest quality standards and should give you many years of service. However if you do experience a fault with your BIBO please refer to your BIBO User Manual 'Troubleshooting' section.

If the problem persists please email us at help@bibowater.com.au or call us on 1300 002 426 and one of our Technical Support team will attempt to resolve the problem over the phone or if necessary we will arrange for a Service Technician to visit.

Please note, if your BIBO is out of warranty there will be a service fee for parts and labour which will be discussed with you at the time.

Please refer to our Frequently Asked Questions section or call us anytime on 1300 002 426.

get to know your BIBO water bar

Now that you have received your BIBO water bar, learn how to navigate the touch screen interface with ease and get well aquainted with it's features, settings and modes to start enjoying instant access to pure boiling and ice-cold water at the touch of a button.

support

call us

Our friendly Customer Care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426.

email support

We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au.

report an issue

If your BIBO develops an issue please refer to the user manual. If the problem persists, please call us on 1300 002 426.