Terms and Conditions

Welcome to our website bibowater.com.au, the property of BIBO Water Pty Ltd (”BIBO”). If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern BIBO’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to BIBO and “You” and “Your” refers to you, the client, visitor, website user or person using our website

Amendment of Terms

We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and BIBO’s rights and obligations to each other.

Limitation of Liability

It is an essential pre-condition to you using our website that you agree and accept that BIBO is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Competition and Consumer Act

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), BIBO’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.

Orders

You may place an order by telephone or by completing an online order form on our website. We reserve the right to accept or reject orders at our discretion. If we reject an order for whatever reason we will refund any payments made in full.

If you wish to apply a promotional coupon code to your order you must enter it in the ‘Coupon Code” box at checkout and if valid it will generate a discount on your shopping cart. You will not be able to apply a promotional coupon code to your order once it has been processed and no refund will be given. All promotional coupon codes have their own terms and conditions when issued and are only valid at our discretion. Only one promotional coupon code can be used with any one order and cannot be used in conjunction with any other offer.

Orders may only be placed for delivery in all major cities and regional centres within Australia. Orders will not be accepted for delivery outside Australia.

Payment

On placing an order you are required to make full payment for the goods and services ordered, at the prices specified on our website or advised to you by telephone. All prices advertised on our website are inclusive of GST except where clearly specified as being exclusive of GST.

We accept online payment by Visa, Mastercard, and American Express credit cards via eWay or PayPal. We do not collect or store credit card information on our systems. Further information on eWay and PayPal terms and conditions may be found on www.eway.com.au and www.paypal.com.au

Payment by bank transfer or other means is at our discretion and may only be arranged by contacting our Customer Service team.

You undertake that all personal details you provide to us for the purpose of placing an order are true and correct, that you are the authorised holder of the credit card you use for payment, and there are sufficient funds available in your account to complete your order.

On completion of your order and once we have received full payment we will send you a confirmation email with details of your order and shipment arrangements.

Delivery of Goods

Goods may be delivered by Australia Post and/or other reputable courier companies for a shipment fee paid at the time of ordering. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 5 and 15 business days depending on the delivery location in Australia. We will use our best efforts to provide you with accurate information on when to expect your delivery such as courier tracking numbers but will not be responsible for late or missed deliveries by courier companies.

Deliveries can only be made to the address you provided on the order and you or your authorised representative will need to provide photo ID when signing for the delivery. Your delivery will not be left at the door if you or your authorised representative are not available to receive it. Australia Post or the courier company making the delivery will leave a card with contact details to reschedule your delivery. We are not responsible for any delays or additional charges that may be incurred for rescheduling of deliveries.

Damaged or lost orders should be resolved directly with Australia Post or the courier company responsible and we are not liable for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of BIBO.

Title and risk in the goods delivered will pass to you when we receive full payment for the goods and you or your authorised representative receive delivery of the goods whichever is the later event.

Installation

We offer an installation service for certain BIBO products for an additional fee and you can choose to include installation when placing your order. We will arrange a suitable date for installation and you will be notified a time window on the morning of installation. Your installation will be carried out by a trained and fully insured Service Technician. If you are not available at the date and time arranged for installation, and you have not notified us at least 24 hours in advance, you may be charged an additional installation fee for rescheduling.

The fee charged for installation covers a standard installation which means where the product is installed in reasonable proximity to a plumbed in water supply (with an angle stop valve fitting) and a 240V electrical socket. If additional plumbing or electrical work is required for a non-standard installation our Service Technician will provide an on the spot quote for the additional cost and you will need to pay the additional cost before installation takes place.

Installation generally involves drilling a small hole through bench tops, under bench cupboards, and sometimes walls to feed the pipe connecting the product to the plumbing supply. We will endeavour to ensure that all work is carried out to a high standard but will not be liable for repair or make good of drilled surfaces at any time either at or after installation.

Warranty

Where specified BIBO products are covered by a one (1) year manufacturer’s warranty covering faults or defects in manufacture. You may extend the warranty for one (1) additional year (i.e. two (2) years in total) by selecting and paying for the extended warranty option at the time of ordering.

Warranty claims should be made to our Customer Service team who will make arrangements to repair your product on site or return them to our service centre. Under the terms of our warranty we will repair or replace your product at our cost including shipment to our service centre and back to your premises. Where we need to remove your product for repair we will endeavour to provide you with replacement product on a temporary loan basis.

Our warranty does not cover normal wear and tear and is null and void in the case of faults and damage caused through your negligence, improper use, modification, tampering, or causes beyond our control such as power failures, power surges, or flooding.

Returns and Refunds

BIBO handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order you must notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your issue or further assist you we will process a refund upon timely receipt of the goods purchased.

You are responsible for the cost of returning your goods to us in their original packaging including all accessories supplied with the goods. We are not responsible and will not provide a refund for goods that are lost or damaged in transit.

Unopened goods and or goods returned in their original packaging and in new condition will be refunded in full provided they are not damaged in any way. Refunds will be processed within 30 days of us receiving the goods and payment made by the same method in which you made payment. All refunds are made at the discretion of BIBO.

Links to Other Websites

BIBO may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between BIBO and the owners of those websites. BIBO takes no responsibility for any of the content found on the linked websites.

BIBO’s website may contain information or advertisements provided by third parties for which BIBO accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer

To the fullest extent permitted by law, BIBO absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. BIBO gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of BIBO to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.

Your Privacy

At BIBO, we are committed to protecting your privacy. We use the information we collect about you to maximize the services that we provide to you. BIBO respects the privacy and confidentiality of the information provided by you and adheres to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers, is protected by our secure servers. BIBO’s secure server software encrypts all customer information before it is sent to us. Furthermore, all of the customer data BIBO collects is secured against unauthorized use or access. Credit card information is not stored by us on our servers.

Third Parties

BIBO does not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and to assist it in meeting customer needs generally. In addition, we may use the information that you provide to improve its website and its services but not for any other use.

Disclose Your Information

BIBO may be required, in certain circumstances, to disclose information in good faith and where BIBO is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.

Exclusion of Competitors

If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of BIBO. BIBO expressly excludes and does not permit you to use or access our website, to download any documents or information from our website or obtain any such documents or information through a third party. If you breach this term then BIBO will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. BIBO reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.

Copyright, Trademark and Restrictions of Use

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, trademarks and graphics. You are not permitted to reproduce the documents, information or materials on the website for the purposes of sale or the use by any third party. In particular you are not permitted to republish, upload, transmit electronically or otherwise or distribute any of the materials, documents or products that may be available for download from time to time on this website.

BIBO expressly reserves all copyright and trademark in all documents, information and materials on our website and we reserve the right to take action against you if you breach any of these terms.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following: you may print or download to a local hard disk extracts for your personal and non-commercial use only; and you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Whole Agreement

These terms and conditions represent the whole agreement between you and BIBO concerning your use and access to BIBO’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Exclusion of Unenforceable Terms

Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.

Jurisdiction

This agreement and this website are subject to the laws of NSW and Australia. If there is a dispute between you and BIBO that results in litigation then you must submit to the jurisdiction of the courts of NSW.

Contact Details

If you have any questions or concerns at any time about our Terms and Conditions or any other matter please contact our Customer Service team and we will respond to your enquiry.

Telephone: 1300 002 426
Email: help@bibowater.com.au

Call NOW: 1300 002 426