FAQs
A list of our most commonly asked questions is featured below. If you have a question not found here and require any further assistance please contact us by email or call us on 1300 002 426.
Our friendly Customer Care team are available between 9am and 5pm, Monday to Friday. Outside business hours please leave us a message and we will call you back on the next business day.
The BIBO Water Bar is a bench top water dispenser that provides instant hot, cold and warm (ambient) beverages such as tea, coffee, hot chocolate and an instant chilled glass or jug of water.
It can also be used for instant noodles, soups or for filling a pot with pre-boiled water for cooking.
A BIBO Water Bar provides instant hot, cold and ambient, filtered and purified water at the touch of a button.
The water temperature can be pre-set to specific temperature and volumes. Easy to use for the whole family. Child locks for safety.
The BIBO water dispenser replaces your kettle, water cooler, filter system, and bottled water. Plus it’s great for the environment helping get rid of plastic bottle waste and saves you energy.
Apart from its modern innovative design and high quality chilled and boiling, filtered and purified water on tap, the BIBO Water Bar has many high-tech features such as:
• Ergonomic screen display with soft touch buttons and on-screen user instructions.
• Adjustable temperature settings for hot, cold, and mix buttons to suit your tastes.
• Programmable volume settings for your favourite mug or glass size.
• Energy saving “sleep” and “power saving” modes to power down the BIBO when not in use.
• Double child lock safety feature on the hot water system.
• On screen reminder notice when filter or UV lamp is due to be changed.
• Removable cup tray to easily fill larger items like bottles and jugs.
Yes. And you can also get ambient (or warm) water set at any temperature. Temperatures can be adjusted using the menu function.
Hot water can be set from 70 degrees celsius to 96 degrees celsius. There is also a hot booster button to bump up the maximum temperature up to 98 degrees celsius just below boiling.
Cold water temperatures can be set from 4 degrees celsius (ice cold) to 16 degrees celsius (temperature of a standard cold water tap).
The BIBO uses the latest technology in water filtration. The BIBO MAXI activated carbon filter is a multi-stage activated carbon filter block that filters the water removing impurities, sediment, tastes and odours including lead and chlorine, leaving only the good minerals behind. Studies show that the effective removal of perfluorooctane sulfonate (PFOS) and perfluorooctanoic acid (PFOA) in water is through active carbon filtration.
In combination with a UV lamp used to purify the water, the BIBO Water Bar gives you fresh, crisp, clean tasting water.
The UV filter lamp kills bacteria and pathogens which may be present in your tap water.
The BIBO system meets the highest standards of quality and safety with its filtration and purification technology.
The BIBO Water Bar contains an Ultraviolet Lamp inserted into the cold tank. UV light is very effective at destroying microorganisms such as algae, mould, bacteria, and viruses keeping the water pure and pristine at all times.
UV is not necessary in the hot tank because the high temperature does the same job.
Your BIBO plumbs into your mains water supply so as to provide unlimited filtered and purified water.
It can produce 15 litres of boiling water and 5 litres of chilled water per hour and recharges quickly when either tank is emptied.
No, the BIBO Water Bar does not need to be refilled. It is plumbed into the water mains and once the tanks are filled on installation it never needs refilling. As water is dispensed, the tanks refill automatically providing an endless supply of instant filtered, purified, chilled and boiling water.
It can produce 15 litres of boiling water and 5 litres of chilled water per hour and recharges quickly when either tank is emptied.
The BIBO is fitted with the BIBO MAXI Carbon Filter and BIBO Ultraviolet (UV) Lamp. It is recommended to replace the MAXI Carbon Filter every 6 months and the UV Lamp every 12 months. For complete peace of mind, the BIBO touch screen display will indicate when your filters are due for replacement.
You are welcome to sign up to our Annual Filter Replacement Service so your filters will be sent directly to you automatcially.
We recommend descaling every 6 months, particularlly if you live in an area with hard water.
We supply a convenient descaling kit including a reusable descaling filter cartridge, descaling solution, and full instructions.
Yes. The BIBO Water Bar comes standard with a child safety lock on the hot water system.
There is also an additional level of child safety lock that can be set using your BIBO touch screen menu. This additional child safety lock setting requires a sequence of buttons to be pressed in order to dispense hot water.
The BIBO has an automatic power down function which saves energy when not in use.
Power – 240 Volts - 1700 Watts (heating) - estimated average output 20KwH/month.
The BIBO Water Bar is available in 10 stylish colours to suit any decor or corporate brand:
- Silver
- Black Classic
- Rich Ruby
- Perfectly White
- Cultured Cream
- Red Hot
- Cool Blue
- Serene Green
- Yellow Shine
- Active Orange
Visit the BIBO water bar product page to check out each colour.
If you're a handy person yes you can install the BIBO yourself or arrange for a BIBO technician to do it for you.
When you purchase a BIBO, all the accessories needed and a step-by-step self installation guide is included in the box. If you run into trouble one of our customer care team members will be happy to assist you over the phone.
If you request one of our professional BIBO technicians to install your BIBO, we will contact you first to discuss the installation location, ask you to send photos of where the BIBO will likely be installed and the plumbing setup under the sink.
Once you receive your BIBO delivery, we will make an appointment for our technician to visit and install your BIBO for you.
For more information, visit our Installation page.
It is possible to install the BIBO anywhere as long as there is a mains water supply in the vicinity. Where necessary, our BIBO technicians can run (and hide) tubing through walls and ceilings to make it function perfectly and look great too. You won’t see any visible pipes or fittings after installation.
Your BIBO does not need a waste water drain. It has a removable drip tray which can be emptied when necessary.
Typically installation requires drilling an 8mm hole at the back of your benchtop, behind the BIBO to feed the 1/4″ pipe to the mains supply. We recommend having this done by a qualified professional with the right equipment.
All BIBO technicians are highly trained. In some locations drilling in engineered stone may be difficult so we will confirm with our local technician if you require this service.
If a BIBO technician is unavailable in your area, a local plumber should be able to assist you.
No the BIBO Water Bar doesn’t include a sparkling water feature but it can create perfectly chilled water from the BIBO which can then be used with your favourite sparkling water appliance.
Simply wipe your BIBO Water Bar down with a damp cloth and mild detergent such as dishwashing liquid or window cleaner.
Never use abrasive cleaning agents or solvents on your BIBO. Remove the drip tray periodically and give it a good wash in the sink.
We accept American Express, Mastercard and Visa at Checkout.
We also accept PayPal, AfterPay, Google Pay, Apple Pay and Shop Pay.
You can also make a purchase by first calling our friendly team on 1300 002 426 to discuss your order and use a credit card or bank transfer.
We offer a 1 year standard warranty to cover any defects in manufacturing or installation where we have done the installation.
You can also purchase an additional year’s warranty at the time of your BIBO purchase.
Orders are processed promptly upon receipt of full payment.
Goods are delivered throughout Australia, using either Winnings Services or other reputable courier companies we choose. The shipping price is included in the purchase price of all BIBO products in both metropolitan area and also regional areas within 2 hours of each capital city in each state of Australia.
All other regional areas will incur a shipping fee which will be calculated by our Customer Service Team, and the shipping fee will be emailed to you, after your order has been received.
Delivery of goods can take between 3 - 5 business days for metro areas and up to 21 business days for regional areas in Australia."Express next day delivery" is available for the following BIBO Water Bar colours: Silver, Black, White, Red Hot and Ruby Red BIBO Water Bars in Sydney, Melbourne, Brisbane and Perth metro only. Orders must be in by 10am the day prior (weekdays only). The shipping fee for 'Express next day delivery' is $30. If there are any unforeseen circumstances and your "Express next day delivery" cannot be delivered, the full shipping cost for "Express next day delivery" will be refunded in 48 hours and your order will be shipped for free within 5 - 7 business days for metro areas and up to 21 business days for regional areas in Australia.
We will use our best efforts to provide you with accurate information when to expect your delivery and provide tracking numbers, but cannot be held responsible for late or missed deliveries by courier companies.
Deliveries can only be made to the address you provide on the order and you or your authorised representative may need to provide photo ID when signing for the delivery.Your goods will not be left at the door if you or your authorised representative are not available to receive it. The courier company making the delivery will leave a card with contact details to reschedule your delivery.
Winnings Services will email or sms you when your delivery is due and will sms you on the day of delivery. If another courier company is making the delivery, they will leave a card with contact details to reschedule your delivery.
We are not responsible for any delays or additional charges that may be incurred for rescheduling of deliveries.
Title and risk in the goods delivered will pass to you when we receive full payment for the goods and you, or your authorised representative receive delivery of the goods whichever is the later event.
When a BIBO Water Bar has been delivered, you, the customer has 30 days to decide whether to keep or return the BIBO Water Bar.
If returning a BIBO Water Bar, please follow the below instructions:
1. Please email
2. Once your email has been submitted, you will be provided with instructions on how to organise the return of your product via our chosen courier service.
3. Place your item in the original box with all packaging provided and tape seal. Place a label on the box with the return address details provided to you.
4. Email admin@bibowater.com.au once the product is ready to be shipped back to us.
5. We will then arrange a courier service to pick up your BIBO Water Bar
6. You don't need to pay for the return as we will cover the costs!
Our courier service can take up to 10-15 days to deliver back to our warehouse in Rosebery NSW, but as soon as your item is back in our warehouse, our Refunds Team will process your refund (they will send you an e-mail to confirm).
From there, your funds will be back in your account within the next 3 - 5 business days.
If you wish to exchange your BIBO Water Bar within 7 days of purchase for any reason eg: change for a different colour, then the customer will pay the shipping cost to return the BIBO Water Bar to our warehouse using one of our selected courier services.
We do not accept returns with Australia Post. The shipping cost will be calculated depending on your location. We will advise you of the shipping cost via email.
The BIBO Water Bar is designed to assist people with mobility issues and those who are unable to reach the kitchen tap or lift a kettle.
You will need to check with your NDIS plan manager whether you can claim the BIBO as 'Assistive Technology' on your plan.
If you plan to be a way for a period of time switch your BIBO off at the wall and we recommend turning off the water at the angle connector valve under the sink by turning the lever 90 degrees.
When you return switch everything back on and flush 1-2L of water through both hot and cold tanks.
How-to guides and instructional videos
For a wide range of helpful short video tutorials, we recommend you visit our YouTube channel. Below are a some that may be useful.
Dispensing Instant Boiling Water
Dispensing a Measured Cup
Child Lock Menu Settings
Further assistance
Call us
Our friendly customer care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426
Email support
We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au
Report an issue
If your BIBO develops an issue please refer to the instruction manual. If the problem persists, please call us on 1300 002 426