A list of our most commonly asked questions is featured below. If you have a question not found here and require any further assistance please contact us by email or call us on 1300 002 426.

Our friendly Customer Care team are available between 9am and 5pm, Monday to Friday. Outside business hours please leave us a message and we will call you back on the next business day.

Contact us

How-to guides and instructional videos

For a wide range of helpful short video tutorials, we recommend you visit our YouTube channel. Below are a some that may be useful.

Dispensing Instant Boiling Water

Dispensing a Measured Cup

Child Lock Menu Settings

Further assistance

Call us

Our friendly customer care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426

Email support

We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au

Report an issue

If your BIBO develops an issue please refer to the instruction manual. If the problem persists, please call us on 1300 002 426