Shipping policy

Orders are processed promptly upon receipt of full payment.

Goods are delivered throughout Australia, using courier companies we choose. The shipping price is included in the purchase price of all BIBO products in both metropolitan area and also regional areas within 2 hours of each capital city in each state of Australia.

All other regional areas will incur a shipping fee which will be calculated by our Customer Service Team, and the shipping fee will be emailed to you, after your order has been received. Delivery of goods is every Monday and can take up to 21 business days for regional areas in Australia.

Delivery of goods to Sydney metro and within 2 hours of Sydney will take between 7-10 business days.

Delivery of goods to Melbourne, Brisbane, Adelaide metro areas and within 2 hours of these cities will take between 10-12 business days. 

Delivery of goods to Perth metro and within 2 hours of Perth will take between 12-15 business days.

We will use our best efforts to provide you with accurate information when to expect your delivery and provide tracking numbers, but cannot be held responsible for late or missed deliveries by courier companies.

Deliveries can only be made to the address you provide on the order and you or your authorised representative may need to provide photo ID when signing for the delivery.

Your goods may be left at the door if you or your authorised representative is not available to receive it. Australia Post or the courier company making the delivery may not leave a card with contact details to reschedule your delivery. We are not responsible for any delays or additional charges that may be incurred for rescheduling of deliveries.

If another courier company is making the delivery, they will leave a card with contact details to reschedule your delivery. We are not responsible for any delays or additional charges that may be incurred for rescheduling of deliveries.

Title and risk in the goods delivered will pass to you when we receive full payment for the goods and you, or your authorised representative receive delivery of the goods whichever is the later event.

Returns, Refunds, Exchanges 

When a BIBO Water product has been delivered, you, the customer, has 7 days to decide whether to keep or return the BIBO Water product.

If returning a BIBO Water product, please follow the below instructions:

1. Please email admin@bibowater.com.au to advise what BIBO Water product you are returning.

2. Once your email has been submitted, you will be provided with instructions on where to return your product

3. An administration fee of $15 will be taken out of your refund for restocking the product.

4. Place your item in the original box with any packaging provided and tape seal. Place a label on the box with the return address details provided to you.

5. Email  a photo to admin@bibowater.com.au once the product is ready to be shipped back to us.

6. You will need to arrange a courier service or Australia Post to pick up your BIBO Water product.

7. All BIBO products can only be returned if they are sent in the same packaging as when they received it.

Any courier service or Australia Post can take up to 10 business days to deliver back to our warehouse in Waterloo NSW. As soon as your item is back in our warehouse, our Refunds Team will process your refund (they will send you an e-mail to confirm receipt.) From there, your funds will be back in your account within the next 3 - 5 business days.

If you wish to exchange your BIBO Water product, unpacked, and after 7 days of receiving the BIBO product, the customer will pay the shipping cost to return the BIBO Water product to our warehouse. We will accept returns with Australia Post.