installation

If you have a question about the BIBO2, how to install or use it – you’ll find what you’re looking for below.

Our friendly Customer Care and Technical Support team are available between 9am and 5pm, Monday to Friday by calling 1300 002 426. Outside business hours please leave a message and we will call you back the next business day.

user manualcontact us

installing your BIBO water bar

Upon receiving the BIBO2, it requires to be connected to a mains water supply. We offer a professional installation service in most areas or your local plumber can do the job. Alternatively some of our DIY customers install the BIBO themselves, everything you need is included in the the box. Whatever method you choose we are here to help.

professional installation by a BIBO technician ($220)

We highly recommend you have your new BIBO 2 installed by an approved BIBO Service Technician. All our Service Technicians are highly trained and experienced in appliance installation.

We provide an installation service in all capital cities and most regional centres throughout Australia. Once installed our BIBO Service Technician will help you customise your BIBO to your specific needs, answer any questions you may have, and show you how to get the best use out of your BIBO.

DIY installation

Your BIBO 2 comes with an installation kit including 3m of 1/4″ flexible pipe, a 1/2″ connector valve, a pressure limiting valve, and a comprehensive User Manual.

Typical installation involves drilling a small 8mm hole in the back of the bench behind the BIBO. For stone benches we recommend this is done by a professional.The 1/4″ pipe is fed under the sink and connected to the cold stop tap.

We provide step by step instructions in your BIBO User Manual on how to install your BIBO and our Technical Support Team would be happy to talk you through the process if required.

user manual

help topics

At BIBO, our customers mean everything and we aim to provide you with warm, friendly, and exceptional service at all times. It is important to us that you are happy with your BIBO and if there is ever a problem we want to know how we can fix it for you. We would love to show you the outstanding service we have become known for so please give us a try.

We highly recommend that you get one of our friendly qualified service technicians to install your BIBO for you. Not only will they install your BIBO professionally they will show you how to customise it for your specific needs.

However there’s also the option for you to do it yourself if you are technically minded, or arrange for your own local plumber to do the installation. We supply a convenient installation kit in the box with everything you should need to connect your BIBO to the stop valve under your sink.

You will find clear step-by-step installation instructions in your BIBO User Manual and we are more than happy to answer any technical questions you may have.

support

call us

Our friendly Customer Care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426.

email support

We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au.

report an issue

If your BIBO develops an issue please refer to the user manual. If the problem persists, please call us on 1300 002 426.