customer care

At BIBO, our customers mean everything and we aim to provide you with warm, friendly, and exceptional service at all times. It is important to us that you are happy with your BIBO and if there is ever a problem we want to know how we can fix it for you. We would love to show you the outstanding service we have become known for so please give us a try.

Our friendly Customer Care and Technical Support team are available between 9am and 5pm, Monday to Friday by calling 1300 002 426. Outside business hours please leave a message and we will call you back the next business day.

contact us

help topics

To get the most out of your BIBO water bar and help prolong it's service life, we recommend you install it in a clean, dry, cool location out of direct sunlight.

Clean your BIBO regularly by simply wiping it down with a damp cloth. Mild soap or detergent can be used but never use concentrated detergents, solvents, or anything abrasive such as stiff brushes or scourers to clean the body as it will scratch. The drip tray can be removed and put through your dishwasher.

Your BIBO is an electrical appliance and we strongly recommend disconnecting it from the power supply for cleaning. Never immerse your BIBO in water or splash water inside it during cleaning.

If you are going away for a period we suggest switching your BIBO off using the power and hot tank switches at the rear. We also recommend turning off the water supply to your BIBO using the isolation valve on the mains connector valve supplied with your machine. When you return don’t forget to turn everything back on and its a good idea to flush 1-2 litres of water through both hot and cold tanks before using.

get to know your BIBO water bar

Now that you have received your BIBO water bar, learn how to navigate the touch screen interface with ease and get well aquainted with it's features, settings and modes to start enjoying instant access to pure boiling and ice-cold water at the touch of a button.

further assistance

call us

Our friendly Customer Care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426

email support

We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au

report an issue

If your BIBO develops an issue please refer to the user manual. If the problem persists, please call us on 1300 002 426