Care & Maintenance

At BIBO, our customers mean everything and we aim to provide you with warm, friendly, and exceptional service at all times. It is important to us that you are happy with your BIBO Water Bar and if there is ever a problem we want to know how we can fix it for you. We would love to show you the outstanding service we have become known for so please give us a try.

Our friendly Customer Care and Technical Support team are available between 9am and 5pm, Monday to Friday by calling 1300 002 426. Outside business hours please leave a message and we will call you back the next business day.

Contact us

Help topics

We highly recommend that you get one of our friendly qualified service technicians to install your BIBO for you. Not only will they install your BIBO professionally they will show you how to customise it for your specific needs.

However there’s also the option for you to do it yourself if you are technically minded, or arrange for your own local plumber to do the installation. We supply a convenient installation kit in the box with everything you should need to connect your BIBO to the stop valve under your sink.

You will find clear step-by-step installation instructions in your BIBO User Manual and we are more than happy to answer any technical questions you may have.

Get to know your BIBO Water Bar

Now that you have received your BIBO Water Bar, learn how to navigate the touch screen interface with ease and get well aquainted with it's features, settings and modes to start enjoying instant access to pure boiling and ice-cold water at the touch of a button.

Further assistance

Call us

Our friendly Customer Care team are available Monday to Friday 9.00am – 5.00pm on 1300 002 426

Email support

We welcome your feedback. Email us at any time with questions or suggestions, help@bibowater.com.au

Report an issue

If your BIBO develops an issue please refer to the user manual. If the problem persists, please call us on 1300 002 426